SHIPPINGS & RETURNS

All orders will be processed in 1 day. We do not ship on weekends or bank holidays.

You can see below your location (the country where you are requesting delivery to) and check the estimated delivery times and cost for standard delivery services.

 

 

SPAIN (Península):

All orders above 50€ - Free Shipping 
All orders less than 50€ - 2.9€

Delivery time is 24 hours / 48 business hours Monday to Friday.

 

SPAIN (Balearics) & PORTUGAL:

All orders above 50€ - Free Shipping 
All orders less than 50€ - 2.9€

Delivery time is 48 hours / 72 business hours Monday to Friday.

 

GERMANY:

Delivery time is between 4 and 7 days Monday to Friday.

 

FRANCE:

 

Delivery time is between 4 and 7 days Monday to Friday.

 

EUROPE 1:

 

Delivery time is between 4 and 11 days Monday to Friday.

*Germany, Austria, Belgium, Czechia, Croatia, Slovakia, Slovenia, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Romania.

 

EUROPE 2:

 

Delivery time is between 4 and 11 days Monday to Friday.

*Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania.

 

OTHERS: 

Please, get in touch with us.

 

 

RETURNS:

At Scandle we believe that it is very important that you are satisfied with your purchase. To return your order, please send us an email to contact@scandleshop.com within a maximum period of 14 days from the receipt of the order, indicating the following information:

• Order number.
• Day received.
• Name and address.
• Reason for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

The costs for returns / exchanges will be charged by the customer. You can always contact us for any return question at contact@scandleshop.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we have received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.